Product Manager - CX Specialist
Core
Enhance user experience of AI-driven data products within the BEES apps ecosystem by analyzing feedback, monitoring model performance, and collaborating with data teams.
Role type
Product Manager - CX Specialist (Data Products)
Builds
AI-driven data products and BEES apps ecosystem
Domain
Consumer goods (Beer) + Data Analytics + AI
Deliverable
production ML models | product features
Required skills
Business Intelligence concepts, Customer Experience concepts, SQL, Python, Databricks, Data analytics environments
Preferred skills
Cross-functional collaboration, Data-driven decision-making, Stakeholder alignment
Technologies
Databricks, SQL, Python
Responsibilities
Analyze user feedback to identify pain points in AI model interactions, Monitor real-time performance of AI models, Develop training materials and documentation for data products, Act as customer advocate for user-centric improvements, Collaborate with data scientists to influence AI model design, Align stakeholders on metrics and priorities
Seniority
Mid-level, hands-on IC
