Group Head Operations
Core
Coordinate standard operating procedures, manage financial inflow/outflow, oversee transaction settlement, and supervise daily activities across Finance Operations units including Premium Administration and Customer Experience.
Role type
Senior Manager Operations (Finance Operations)
Builds
Operational processes, settlement functions, and service level agreements for the Insurance business.
Domain
Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial operations management, transaction settlement, SLA negotiation, performance measurement, team leadership, operational change initiation, claims investigation, process optimization
Preferred skills
Critical thinking, decision making under pressure, cross-functional collaboration
Technologies
None stated
Responsibilities
Define and align standard operating procedures, supervise financial inflow and outflow processes, ensure reconciliation and resolution of issues, negotiate and monitor SLAs with internal groups and banks, own transaction settlement functions, provide direction for team leads, organize specialized training, supervise Premium Administration, investigate claims and resolve bottlenecks
Seniority
Senior, hands-on IC with team leadership