Customer Success Architect
Core
Architectural strategic advisor to GitLab's largest and most complex customers, helping them connect the DevSecOps platform to business goals and drive adoption, utilization, and maturity.
Role type
Senior Customer Success Architect (Strategic IC)
Builds
Customer Success Plans, Accelerator programs, technical enablement workshops, and adoption strategies for enterprise DevSecOps.
Domain
DevSecOps, CI/CD, Git workflows, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Git, branching strategies, software development lifecycles, CI/CD, DevSecOps practices, technical workshop facilitation, account management, cross-functional coordination, data analysis
Preferred skills
Experience in post-sales or professional services, ability to translate business outcomes into technical success plans, travel flexibility
Technologies
GitLab, Git, CI/CD pipelines
Responsibilities
Lead structured Accelerator programs from discovery through measurement; Guide customers on DevSecOps best practices and platform usage; Own a book of customers driving adoption, retention, and expansion; Build and maintain Customer Success Plans with KPIs; Act as primary liaison coordinating with Support, Product, Sales, and Professional Services; Design and deliver technical enablement programs; Analyze usage signals to identify risks and recommend interventions
Seniority
Senior, hands-on IC
