Healthcare IT Technical Operations Lead (Edifecs)
Core
Lead operational excellence and production support for customer-facing technology delivery in a mid-size HealthPlan, managing core administrative systems and EDI workflows.
Role type
Senior IC Healthcare IT Technical Operations Lead
Builds
Operational stability and timely delivery for health insurance customer platforms
Domain
Healthcare Payer Operations / EDI / Technical Support
Required skills
Healthcare EDI (270/271/276/277/834/835), Edifecs/MoveIt, Production Support Management, SLA/Operational Reporting, Incident Management, Change Management, SQL, Vendor Management, Onshore/Offshore Model Coordination
Preferred skills
AWS/GCP, SOAP, ETL processing, ITIL certification, SaaS provider experience
Technologies
Edifecs, MoveIt, JIRA, ServiceNow, AWS, GCP, SQL
Responsibilities
Manage operational excellence for technology delivery; Generate SLA/Operational reports; Drive issue resolution and root cause analysis; Manage day-to-day production support for core administrative systems; Address Edifecs and EDI issues in production; Manage change and issue resolution activities with network, middleware, hardware, OS, DB, and external application groups; Plan system maintenance and upgrade events across multiple vendors; Handle customer escalation resolution.
Seniority
Senior, hands-on IC
