CX Product Operations Analyst
Core
Connect product and user-facing teams to ensure seamless customer experience and strengthen feedback loops between field teams and product/engineering.
Role type
Product Operations Analyst
Builds
Customer experience improvements, bug resolutions, and feature prioritization for life insurance products
Domain
Life insurance technology
Deliverable
product features
Required skills
SQL, JavaScript, Java, data analysis, issue triage, stakeholder communication
Preferred skills
Experience in high-growth technology companies, understanding of user experience design
Technologies
Datadog, FullStory, Amplitude, Snowflake
Responsibilities
Triage and investigate technical/product issues using backend tools; act as product quality advocate by fielding requests and partnering with engineers to resolve bugs; serve as liaison between product/engineering and customer-facing teams; collect and quantify bugs/pain points using SQL to prioritize for sprints; champion customer voice during feature development; build relationships with SMEs to drive alignment on customer journey
Seniority
Mid-level individual contributor