Field Engineer – ACC/AJO
Core
Customer-facing technical advisory role providing expert guidance and implementation support for Adobe Campaign (ACC) and Adobe Journey Optimizer (AJO) solutions to clients and partners.
Role type
Senior IC technical consultant (Adobe Experience Cloud)
Builds
Customized digital campaign solutions, customer journey workflows, and data integration strategies for client businesses.
Domain
Marketing Technology / Digital Campaigns / Customer Data Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Adobe Campaign (ACC), Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), SQL, JavaScript, JSON, XML, Web Services, HTML DOM manipulation, multi-channel data management, segmentation, orchestration, automation, personalization, troubleshooting complex technical issues, API integration, data ingestion, journey template creation and deployment, batch and triggered campaign management.
Preferred skills
Deep vertical industry experience (Retail, media, financial services, high tech), knowledge of HTML page load events, Microsoft Office proficiency.
Responsibilities
Act as lead point of contact for customer engagements; gather and document client business requirements and KPIs; review customized solution design and implementation strategies; troubleshoot and reproduce technical problems; validate implementation and follow through on issues; provide advisory on industry best practices; assist with enablement and desk-side coaching; manage multiple client engagements simultaneously; communicate assessments and recommendations to stakeholders.
Seniority
Senior, hands-on IC
