Customer Experience Analyst
Core
Analyze customer experience data to identify patterns and optimize the parcel delivery service in Colombia.
Role type
Customer Experience Analyst
Builds
Parcel delivery service for Cabify Logistics
Domain
Logistics / E-commerce / Mobility
Deliverable
dashboards & analysis
Required skills
Customer experience data analysis, SQL, Excel/Google Sheets, Power BI/Tableau, data storytelling, problem-solving, client orientation
Preferred skills
Logistics, e-commerce, or mobility industry experience
Responsibilities
Analyze CEX data to identify pain points, propose and implement process improvements, monitor and report key CEX KPIs, collaborate with Operations/Product/Support teams, resolve escalated customer incidents
Seniority
Individual Contributor
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