Senior Product Analyst, Trust and Safety

London - HybridFull-time2026-11-09 → 2026-11-10

Core

Designing decision frameworks and data applications to solve partner excellence problems in parcel delivery, specifically distinguishing between wrong addresses and failed handovers to reduce loss.

Role type

Senior Product Analyst (Trust and Safety)

Builds

Data applications, monitors, and alerts using SQL and AI agents.

Domain

Logistics / Trust and Safety / Fraud Risk

Deliverable

production ML models

Required skills

SQL, fraud investigation, risk analysis, trust and safety, data application development, stakeholder management, problem definition, impact measurement, hands-on experimentation

Preferred skills

AI/LLM usage, operational research, logistics operations knowledge

Technologies

SQL, Claude, AI agents

Responsibilities

Decide which Partner Excellence problems are real; Design decision logic and evidence standards; Build data applications and monitors; Validate fixes by comparing data with street reality; Prove the impact of implemented fixes.

About Relay

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.