Product Operations Manager
Core
Bridge between customer-facing field teams and product/engineering to drive operational excellence and build actionable customer narratives.
Role type
Product Operations Manager
Builds
Actionable customer narratives, automated reporting, and process improvements for Databricks product lines
Domain
Enterprise SaaS / Data & AI Platform
Deliverable
Dashboards & analysis
Required skills
SQL, Python, R, Scala, Tableau, Salesforce, PowerBI, Data Studio, stakeholder management, data pipeline construction, enterprise software experience
Preferred skills
Agile/Scrum/JIRA, SaaS/B2B experience, customer support systems experience
Technologies
SQL, Python, R, Scala, Tableau, Salesforce, PowerBI, Data Studio, JIRA
Responsibilities
Analyze customer feedback and product telemetry to synthesize pain points; Design and maintain dashboards to surface key metrics; Influence product/engineering decisions with data-driven insights; Partner with operations teams to implement process improvements; Monitor key results and communicate progress to stakeholders; Facilitate cross-departmental alignment on critical decisions.
Seniority
Mid-Senior, hands-on IC
