Customer Care
Hybrid
Core
Contact Centre team member providing guidance, answers, and support to NDIS participants, nominees, and service providers via phone, email, and live chat.
Role type
Customer Care Agent (Contact Centre)
Builds
Customer support interactions and resolved enquiries for the NDIS ecosystem
Domain
Disability services / NDIS (National Disability Insurance Scheme)
Deliverable
client delivery
Required skills
Active listening, complex conversation management, clear explanation of processes, record keeping, issue escalation, outbound calling
Preferred skills
NDIS sector experience, customer service background, solutions-focused approach