Senior Care Advisor
Core
Guide seniors through the WelbeHealth PACE program enrollment process via telephonic outreach and support.
Role type
Senior Care Advisor (Telephonic Enrollment Specialist)
Builds
PACE program enrollments for vulnerable seniors
Domain
Healthcare / Senior Care / Medicare Advantage
Deliverable
client delivery
Required skills
Tele-sales, Customer service, CRM systems, Medicare/PACE knowledge, Medi-Cal knowledge
Preferred skills
Associate's degree, 2 years relevant experience, 1 year tele-sales experience, Medicare Advantage experience, PACE experience, Medi-Cal knowledge
Responsibilities
Foster relationships with prospective participants, caregivers, and family members; Answer inbound calls and manage follow-ups; Make outbound calls to interested leads; Educate participants on PACE services and benefits; Assist with Medi-Cal application processes.