Cloud Support Engineer (Night Shift)
Core
Provide technical guidance and expert advice to Snowflake customers regarding the effective use of the Snowflake AI Data Cloud, resolving complex issues and optimizing query performance.
Role type
Senior IC Cloud Support Engineer (Database/Cloud)
Builds
Customer success and product feedback loops for Snowflake's data platform
Domain
Cloud Data Platform / Database Administration
Deliverable
client delivery
Required skills
SQL (advanced), RDBMS administration, cloud architecture, semi-structured data (JSON/XML) handling, incident management, SLA adherence, technical troubleshooting, documentation
Preferred skills
Query performance tuning, caching strategies, database patch management, distributed database experience, ETL, disaster recovery planning, cloud cost optimization
Technologies
Snowflake, SQL, JSON, XML, Cloud Service Providers
Responsibilities
Drive technical solutions to complex customer problems via email, web, and phone; Analyze and tune query performance; Document known solutions and report bugs; Partner with engineering teams to resolve customer requests; Provide support coverage during nights, weekends, and holidays.
Seniority
Mid-Senior, hands-on IC