Senior Manager, Pharmacy Operations | Onsite - Pittsburgh
Core
Manage pharmacy and patient service workflows, oversee order fulfillment and shipping operations, and lead a high-performing production workforce to resolve critical customer escalations in a healthcare technology company.
Role type
Senior Manager, Pharmacy Operations (Production/Operations)
Builds
End-to-end order fulfillment, shipping operations, and patient service workflows for BlinkRx and Quick Save products.
Domain
Healthcare technology / Pharmacy operations / Patient services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, operational workflow management, SLA and KPI monitoring, escalation resolution, root cause analysis, regulatory compliance management, process improvement, cross-functional collaboration, data-driven decision making
Preferred skills
Lean/Six Sigma certification, SQL/Tableau/Excel proficiency, healthcare or pharmacy industry experience
Technologies
Excel, SQL, Tableau
Responsibilities
Manage pharmacy and patient service workflows to SLAs and quality standards; Oversee end-to-end order fulfillment and shipping operations; Lead resolution of complex patient and cross-functional escalations; Manage identification and resolution of patient and pharmacy-reported incidents per regulatory requirements; Identify workflow inefficiencies and implement scalable solutions; Partner with Quality, Training, Compliance, IT, and Supply Chain teams.
Seniority
Senior, hands-on IC with team management
