Communications and Knowledge Management Associate
Core
Internal Communications & Knowledge Management Associate supporting the Patient Services Operations team by crafting announcements, change messaging, and maintaining documentation.
Role type
Associate, Internal Communications & Knowledge Management
Builds
Internal communication channels, newsletters, change campaigns, and knowledge base articles
Domain
Healthcare technology / Patient Services Operations
Deliverable
product features
Required skills
Internal communications, storytelling, visual asset creation, advanced writing, distilling complex information, attention to detail
Preferred skills
Graphic design, pharmaceutical industry experience
Technologies
N/A
Responsibilities
Develop and deliver internal communications including team announcements and leadership updates; Support change communications for new processes and product launches; Partner with stakeholders to translate technical changes into clear messaging; Maintain internal communication channels and cadence; Create and maintain knowledge base articles and standard operating procedures; Audit and review materials for accuracy and currency
