AXS _Contact Center Representative I
Core
Handle inbound customer calls regarding general inquiries, invoices, and complaints for a ticketing platform serving fans of concerts, sports, and theater.
Role type
Customer Care Representative (Contact Center)
Builds
Customer support interactions for AXS ticketing platform
Domain
Live entertainment and ticketing
Deliverable
client delivery
Required skills
Phone and verbal communication, active listening, multi-tasking, time management, CRM usage, familiarity with workforce systems
Preferred skills
Bilingual (English and Spanish), contact center certifications
Technologies
Five9, Outlook, Slack, The Order Viewer, Flash Seats
Responsibilities
Answer multi-line inbound calls, handle charge by phone, process back office refunds and exchanges, utilize internal tools and wikis, follow communication scripts, manage escalations and transfers
Seniority
Individual Contributor, entry to mid-level
