AXS _Contact Center Representative I
Core
Handle inbound customer inquiries, invoice questions, and complaints via phone for a ticketing platform.
Role type
Customer Care Representative (Contact Center)
Builds
Customer support interactions for ticket sales and event access
Domain
Live entertainment and ticketing
Deliverable
client delivery
Required skills
Phone and verbal communication, active listening, CRM usage, multi-tasking, time management, adaptability
Preferred skills
Bilingual (English and Spanish), contact center certifications
Technologies
Five9, Outlook, Slack, The Order Viewer, Flash Seats
Responsibilities
Answer multi-line inbound calls, handle chargebacks and refunds, perform back office searches, utilize communication scripts, manage escalations and transfers
Seniority
Individual Contributor, entry-level to mid-level
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
