Product Manager (Onboarding)
Core
Design and optimize end-to-end onboarding journeys for new and existing customers across Credit and Banking products, focusing on reducing drop-offs and improving efficiency.
Role type
Product Manager (Onboarding)
Builds
End-to-end onboarding flows, account activation processes, and reusable platform components for SME financial products.
Domain
Financial Services / Fintech / SME Banking
Deliverable
product features
Required skills
End-to-end product ownership, journey mapping, competitor research, cross-functional collaboration, data-driven prioritization, stakeholder management, system architecture understanding, compliance awareness.
Preferred skills
Rewards/loyalty program experience, subscription billing systems knowledge.
Technologies
N/A
Responsibilities
Own the design and delivery of onboarding journeys; map full customer journeys including unhappy paths; drive discovery and competitor research; collaborate with engineers and designers to scope solutions; present recommendations to stakeholders; build reusable, configurable platform components.
Seniority
Mid-level, hands-on IC
