Practice Manager - Automation and Operations
Core
Lead the evolution of a 24x7 Reliability Operations Hub (ROH) transitioning from manual operations to an automated, AI-led Platform Engineering model, driving operational excellence and commercializing services via an 'SRE-as-a-Service' approach.
Role type
Senior IC Practice Manager (Automation & Operations)
Builds
Automated operational solutions, scalable SRE service offerings, and resilient hybrid cloud platforms.
Domain
IT Operations, Site Reliability Engineering (SRE), Platform Engineering, Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
SRE principles, automation orchestration (Ansible), major incident management, commercial service leadership, team leadership across regions, observability, ITSM tooling, cloud-native operations, scripting/coding, hybrid environment management
Preferred skills
AI-assisted operational workflows, service margin optimization, right-shoring strategies, cross-skilling engineering teams
Technologies
Ansible Automation Platform, AWS, Azure, Google Cloud, Windows, Linux, Containers, Virtualisation, CI/CD
Responsibilities
Lead 24x7 technical operations and follow-the-sun support models; Drive automation swarms to convert repetitive work into reusable solutions; Act as escalation leader during critical incidents and lead root cause analysis; Govern operational runbooks and AI-ready documentation; Shape commercial service growth by packaging SRE capabilities; Inspire and develop distributed Platform Reliability Engineering teams.
Seniority
Senior, hands-on IC with strategic leadership