Cloud Operations Lead
Core
Leading end-to-end cloud operations, ensuring availability, reliability, security, and resilience of multi-cloud platforms while governing third-party managed services.
Role type
Senior Cloud Operations Lead (IC with management responsibilities)
Builds
Production cloud infrastructure, operational dashboards, and automated self-service capabilities for enterprise clients.
Domain
Enterprise IT Operations, Cloud Infrastructure, Managed Services Governance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Multi-cloud operations (AWS, Azure, GCP), ITSM processes (Incident/Problem/Change), Vendor governance & SLA management, Automation & AIOps strategy, Cloud security & compliance, Capacity planning & disaster recovery, Stakeholder management, Team leadership
Preferred skills
ITIL certification, Cloud architecture design (HLD/LLD), DevOps & IaC practices, Enterprise IT frameworks (Agile/DevOps)
Technologies
ServiceNow, Grafana, Prometheus, ELK Stack, Dynatrace, Splunk, Qualys, Microsoft Defender, Wiz
Responsibilities
Oversee cloud infrastructure monitoring and incident response across multi-cloud environments; Define and execute cloud operations strategy and operating model; Manage third-party managed service providers and drive vendor performance via MSRs; Act as senior escalation point for critical incidents; Establish operational dashboards and executive reporting; Ensure compliance with security, risk, and regulatory requirements; Lead operational readiness, capacity planning, and business continuity.
Seniority
Senior, hands-on IC with team leadership