Analytics Lead, SCC
Core
Partner with cross-functional stakeholders to design solutions and deliver actionable insights that improve the customer support experience and drive quality business decisions.
Role type
Senior IC data analytics lead (customer support)
Builds
Dashboards, A/B test frameworks, and scalable decision-making processes for the Support organization
Domain
Ride-sharing / Customer Support / Data Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Python, A/B test design, KPI definition, stakeholder partnership, problem-solving, translating business problems to requirements
Preferred skills
Advanced degree in quantitative field, experience in high-growth startup
Technologies
SQL, Python
Responsibilities
Define metrics to measure strategic initiatives and support platform health; Design and execute A/B tests to evaluate product features and operational improvements; Monitor and diagnose KPI performance; Present findings and recommendations to senior leadership
Seniority
Senior, hands-on IC
