Senior Operations Associate - Shops
Core
Own the performance of the Shops marketplace across UAE and Jordan, managing partner operations, in-store picking teams, and KPIs to ensure a delightful customer experience.
Role type
Senior Operations Associate (Marketplace & Logistics)
Builds
Shops marketplace operations, in-store picking workflows, and last-mile delivery unit economics
Domain
Quick-commerce, last-mile logistics, retail/e-commerce marketplace
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, strategic planning, data fluency (Excel/SQL/BI), team leadership, partner management, demand forecasting, process design
Preferred skills
Arabic fluency, experience with quick-commerce or retail fulfillment
Technologies
Excel, SQL, BI tools
Responsibilities
Own end-to-end performance scorecards for Shops partners, translate performance gaps into strategic roadmaps, manage in-store picking operations and training, build and defend last-mile unit economics, run business reviews with top accounts, lead peak-season readiness planning
Seniority
Senior, hands-on IC
