Supervisor, Scheduling
Core
Oversees scheduling workflows for a PACE program serving seniors, ensuring accurate appointment scheduling and operational compliance.
Role type
Supervisor, Scheduling
Builds
Scheduling workflows and appointment calendars for interdisciplinary care teams
Domain
Healthcare / Senior Care (PACE program)
Required skills
Healthcare scheduling operations, Supervisory leadership, EMR and scheduling platforms, Data-driven prioritization, Team coaching and mentorship, Regulatory compliance
Preferred skills
Healthcare administration degree, Prior supervisory experience in healthcare, Data analysis for people management
Technologies
Electronic Medical Records (EMR), Scheduling/communication platforms
Responsibilities
Provide operational oversight for participant appointment scheduling, Troubleshoot complex scheduling issues and resolve escalations, Review and audit scheduling data for accuracy and compliance, Supervise and coach Scheduling Specialists and Onsite Specialty Schedulers, Monitor team productivity and adherence to scheduling policies, Ensure professional and empathetic communication with participants and providers (via careerplan.io/jobs/8639088002-supervisor-scheduling-at-welbehealth)