Senior Professional Services Engineer - Japan

## Responsibilities - Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. - Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. - Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. - Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. - Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. - Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. - Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. - Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers. ## Requirements - Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef. - Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure. - Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows. - Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set. - Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements. - Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment. - Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment. ## Nice to Have - Demonstrated ability to work effectively in a fully remote organization by collaborating with team members and customers across time zones. ## Benefits - High-performance culture driven by values and continuous knowledge exchange. - Collaborating with industry leaders to solve complex problems. - Career acceleration and innovation opportunities. - Remote work environment with asynchronous collaboration.