Client Advisor - Short Hills
Core
In-store sales and customer experience leadership for a luxury resale platform, focusing on converting customers to sell their items and driving sustainable fashion adoption.
Role type
Senior Client Advisor / Store Experience Lead
Builds
A seamless in-store resale experience for luxury handbag buyers and sellers
Domain
Luxury fashion retail / Secondary market e-commerce
Deliverable
product features
Required skills
Sales conversion, customer relationship building, objection handling, CRM management, team leadership, product mastery, operational coordination
Preferred skills
Passion for fashion and sustainability, tech savviness, ability to stand for long periods, weekend/evening availability
Technologies
CRM systems
Responsibilities
Welcome customers and guide them through the resale process, identify and overcome objections regarding pricing and financing, coordinate seller transactions and payments, update CRM systems, lead the sales team to meet monthly quotas, assist in developing team knowledge and in-store experience standards
Seniority
Senior, hands-on IC with team leadership responsibilities