Starlink Enterprise Account Director, Aviation
Core
Serve as the primary point of contact for strategic Enterprise Aviation customers, managing the interface from contract signature through activation, onboarding, and long-term retention/growth.
Role type
Senior Enterprise Account Director (Aviation)
Builds
Enterprise aviation connectivity solutions via Starlink satellite constellation
Domain
Aerospace & Defense / Satellite Communications
Required skills
Account management, sales, program management, executive stakeholder management, contract analysis, revenue realization, process improvement, project management, problem-solving, technical knowledge of telecommunications/satellites
Preferred skills
Aviation industry experience (commercial airlines, OEMs, dealers), onboard connectivity solutions, satellite integrations, fleet/mobility applications, turning customer feedback into actionable improvements
Technologies
Starlink, satellite constellation, ground network, user terminals
Responsibilities
Own the interface from contract signature onwards including onboarding and long-term retention; Build relationships with executive stakeholders to identify requirements and drive revenue realization; Collect and champion customer feedback to influence programmatic and technical development; Deliver impeccable customer service and resolve issues; Retain and grow account value in hardware and service revenue; Lead implementation of process and system enhancements to improve cross-functional handoffs; Act as an extreme owner of assigned accounts to realize forecasted revenue.
Seniority
Senior, hands-on IC
