Launch Operations Principal
Core
Leading the end-to-end launch of new, complex transportation services and managing the operational transition for transit networks.
Role type
Senior IC Launch Operations Principal
Builds
New service lines and transit network operations in high-visibility markets
Domain
Transportation / Mobility / Public Sector
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational strategy, team leadership (30+ people), stakeholder management, KPI definition, process design, risk management, cost efficiency analysis
Preferred skills
Consulting background, tech operations experience, public sector relations
Technologies
N/A
Responsibilities
Own and manage launch of new Via services from technology implementation to operational setup; Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency; Lead a 30+ team of field operators and drivers during launch transition; Own relationship with transit agency partners and community stakeholders; Drive continuous improvement in vehicle operations and maintenance protocols; Influence the product roadmap for new product lines
Seniority
Senior, hands-on IC with leadership scope