Program Management Director
Core
Lead delivery of Professional Services for a portfolio of HealthEdge customers, managing cross-functional teams to implement solutions, optimize business processes, and ensure project profitability.
Role type
Senior Program Management Director (Professional Services)
Builds
Customer implementations, business expansion, and optimization initiatives for healthcare insurance clients
Domain
Healthcare insurance technology / Professional Services
Required skills
Portfolio management, pre-sales proposal development, resource forecasting, Statement of Work negotiation, cross-functional team leadership, risk mitigation, P&L management, conflict resolution, C-suite stakeholder management
Preferred skills
Strategic planning, process improvement, matrixed environment navigation
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Develop long-term account strategies and project pipelines; evaluate prospective customer needs for pre-sales proposals; estimate and propose solutions; re-forecast resource demands and revenue; lead cross-functional teams to deliver services; monitor project health (schedule, margin, utilization); identify and mitigate risks; collaborate with senior leadership to align expectations; track P&L at client and portfolio levels; act as escalation point for complex issues.
Seniority
Senior, hands-on IC with strategic oversight
