Applications Support Senior Manager - Vice President
Core
Managing application support teams and providing technical oversight for systems and applications to ensure high availability and stability.
Role type
Senior IC applications support manager (team lead)
Builds
Production application stability and operational resilience
Domain
Banking / Enterprise Application Support
Required skills
Team management, SQL, Middleware (MQ, Kafka), Scripting (Python, Shell), Enterprise monitoring (Splunk, Grafana, Geneos), Incident/Problem management, Root cause analysis, Budget management, People development
Preferred skills
Master's degree, ITIL frameworks, Strategic planning, Risk assessment
Technologies
Oracle, SQL Server, MQ, Kafka, Python, Shell, Splunk, Grafana, ITRS Geneos
Responsibilities
Manage one or more apps support teams; Provide technical oversight across systems and applications; Perform controlled resolution of incidents and problems including root cause analysis; Champion stability initiatives for application high availability; Handle incidents and change at a global enterprise level; Responsible for budget management and resource planning; Focus on people development and performance evaluation.
Seniority
Senior, hands-on IC with management responsibilities