Head of Product Strategy, Research & Partner Engagement | U.S. Consumer Cards
Core
Define strategic direction for Citi's U.S. Consumer Cards Digital & Client Experience team, translating consumer needs and market trends into actionable priorities for product innovation and business growth.
Role type
Senior leadership product strategist and partner engagement lead
Builds
Digital and client experience roadmaps, strategic investment decisions, and cross-functional alignment across Citi's card portfolios and business units
Domain
Financial services / Consumer banking / Digital products
Deliverable
product features
Required skills
Strategic planning, customer research, market intelligence, executive relationship management, cross-functional influence, AI capability assessment, financial analysis, storytelling
Preferred skills
MBA, experience in fintech or consumer-facing businesses
Technologies
AI-enabled capabilities
Responsibilities
Lead the Product Strategy, Research & Partner Engagement function; Develop forward-looking product strategy frameworks; Evaluate emerging technologies including AI; Serve as primary strategic interface between DCX and key business partners; Lead executive engagement routines and governance forums; Lead customer research and insight programs; Oversee competitive intelligence and market monitoring
Seniority
Senior, hands-on IC with team leadership