Applications Support Intermediate Analyst
Core
Provides technical and business support for users of Citi Applications, fielding issues, providing short-term resolutions, and collaborating on long-term remediation.
Role type
Intermediate Applications Support Analyst
Builds
Application stability, efficiency, and effectiveness for Citi's core business activities
Domain
Financial Services / Application Support
Required skills
Linux, Oracle/SQL, WebSphere Application Server (WAS), WebLogic, ECS, CI/CD tool chains, Java, Python, Problem Management Tools, Disaster Recovery testing, Application release management, Risk analysis, Security vulnerability assessment
Preferred skills
SaaS, AppDynamics, GCO, OpenTelemetry (OTel), Process improvement, Standardization of procedures, Financial markets knowledge
Technologies
Linux, Oracle, SQL, WAS, WebLogic, ECS, CI/CD, Java, Python, AppDynamics, GCO, OTel
Responsibilities
Field issues and queries from stakeholders; Participate in disaster recovery testing; Participate in application releases (development, testing, deployment); Perform post-release checkouts; Analyze applications to identify risks and security issues; Develop and maintain technical support documentation; Act as liaison between users, internal technology groups, and vendors
Seniority
Intermediate, independent contributor