CitiService Senior Manager
Core
Senior Service Manager leading client experience and operational oversight for Investor Services in EMEA, managing key client relationships and change implementations.
Role type
Senior IC service operations manager
Builds
Premium client service delivery and operational readiness for Investor Services products
Domain
Banking, Investor Services, Securities Operations
Required skills
Client relationship management, Change management, Operational oversight, Risk assessment, Stakeholder influence, Project management, Process optimization, Compliance management, Data-driven insights, Cross-functional leadership
Preferred skills
Master's degree, Senior business analytics expertise, Experience in evolving target operating models
Technologies
Fund Accounting, Middle Office, Transfer Agency, Trade Settlements, Asset Servicing, Cash/FX, Tax Operations, Securities Lending
Responsibilities
Support client operational and onboarding needs across Issuer and Investor Services products; Oversee Luxembourg client implementations and change projects; Coordinate service delivery between BAU and project delivery; Manage client escalations and satisfaction updates; Review client scorecards and KPIs; Drive leadership standards and high-performing culture; Challenge controls and lead risk assessments; Ensure compliance with laws and regulations.
Seniority
Senior, hands-on IC