Applications Support Senior Analyst – Assistant Vice President
Core
Senior Application Support Analyst providing technical and business support for Citi Applications, ensuring stability, efficiency, and effectiveness in daily operations.
Role type
Senior IC Application Support Analyst
Builds
Production application systems and support environments for Citi's business users
Domain
Financial Services / Application Support
Required skills
Application support, risk reconciliation, technical documentation, contingency planning, application releases, stakeholder liaison, coaching, risk assessment, compliance adherence
Preferred skills
Programming languages, Big Data technologies (Hadoop, Kafka, Mango DB, Hive, Hbase), problem management tools
Technologies
Hadoop, Kafka, Mango DB, Hive, Hbase
Responsibilities
Provide quick resolutions to app issues and drive stability improvements; Maintain application systems in daily operations; Perform start of day checks, continuous monitoring, and regional handover; Conduct same day risk reconciliations; Develop and maintain technical support documentation; Assess risk and impact of production issues; Partner with development teams for bug fixes and tooling; Participate in application releases from development to production; Act as liaison between users, internal technology groups, and vendors; Coach and train new recruits; Ensure compliance with laws, rules, and regulations
Seniority
Senior, hands-on IC with leadership responsibilities