SVP - Operations Support Group Manager - Workforce Optimization
Core
Senior management role responsible for designing and overseeing operations support strategies to ensure seamless service delivery, improve customer experience, and reduce institutional losses.
Role type
Senior Operations Support Group Manager
Builds
Operations support services aligned with Citi's infrastructure and processes
Domain
Banking / Financial Services Operations
Required skills
Strategic process design, SLA management, risk assessment, regulatory compliance, stakeholder negotiation, financial analysis, team supervision
Preferred skills
Master's degree, advanced financial modeling
Technologies
N/A
Responsibilities
Design and evaluate operative strategies to improve efficiency and reduce losses; Review processes and capacity plans to ensure productivity and SLA adherence; Oversee policies to minimize fraud and regulatory risks; Develop proposals and report progress to senior leadership; Assess risk in business decisions and drive compliance with laws and regulations; Supervise team activity and ensure accountability.
Seniority
Senior, hands-on IC
