Applications Support Sr Analyst
Core
Provides technical and business support for Citi Applications, ensuring system stability, efficiency, and quick resolution of issues in daily operations.
Role type
Senior Individual Contributor Application Support Analyst
Builds
Production application systems and support processes for Citi's business users
Domain
Financial Services / Application Operations
Required skills
Application support, Linux, Unix, SQL, Oracle Database, Issue tracking, Risk assessment, Technical documentation, Contingency planning, Stakeholder liaison
Preferred skills
Programming languages, Problem management tools, Service level agreement management, Coaching and training
Technologies
Linux, Unix, SQL, Oracle Database
Responsibilities
Maintain and support production application systems; Perform start of day checks and continuous monitoring; Conduct risk reconciliations and assess impact of production issues; Develop and maintain technical support and contingency planning documentation; Partner with development teams on bug fixes and releases; Act as liaison between users, internal technology groups, and vendors; Coach and train new recruits; Ensure compliance with operating standards and procedures.
Seniority
Senior, hands-on IC with autonomy