Client COO Program Management
Core
Create governance frameworks and track a portfolio of automation and strategic initiatives within a financial services environment.
Role type
Senior IC Program Management (Strategy & Governance)
Builds
Process simplification, control automation, and strategic embedding of AI tools
Domain
Financial Services / Program Management
Deliverable
dashboards & analysis
Required skills
Program management, Governance, Risk management, Data analysis, KPI/KRI design, Strategic thinking, Cross-functional collaboration, Presentation skills, Financial services experience
Preferred skills
Regulatory and policy awareness, AI/data analytics proficiency (via careerplan.io/jobs/859036766821-client-coo-program-management-at-citi)
Technologies
iCAPS, Project Tracking System (PTS), Controls data repositories, PowerPoint
Responsibilities
Design and implement tracking mechanisms (KPIs/KRIs) for program performance; Provide senior oversight for in-flight process optimization projects; Identify and resolve roadblocks to accelerate project delivery; Establish and manage a risk management framework; Develop presentation materials for senior management; Collaborate across functions to drive the automation agenda.
Seniority
Senior, hands-on IC