Director of Strategy & Operations
Core
Lead regional P&L and operations for Via's West Coast portfolio, managing markets, teams, and service delivery for a fast-growing mobility company.
Role type
Senior IC Director of Strategy & Operations
Builds
Regional operating strategy, market expansion, and service delivery for public transit and mobility partners
Domain
Transportation / Mobility / Public Transit
Required skills
P&L ownership, regional strategy execution, team leadership and development, stakeholder management, root-cause problem solving, regulatory navigation, cross-functional partnership, operational fluency in regulated 24/7 businesses, labor planning, safety culture management
Preferred skills
Consulting experience, experience scaling teams or launching new lines of business, experience in high-growth or transformation environments
Technologies
N/A
Responsibilities
Lead, coach, and develop a team of Field Operations Managers and General Managers; Own regional P&L outcomes including revenue, cost per ride, and margin improvement; Set regional targets and be accountable to KPIs like service reliability and safety; Translate regional priorities into actionable market strategies; Serve as a senior operational counterpart to agency leadership; Partner with Commercial, Service Design, Product, and Finance to align ops capacity with growth
Seniority
Senior, hands-on IC
