Staff Support Engineer
Core
Technical authority and strategic backbone for Support Engineering, operating at organizational scope to own escalation models, shape cross-functional relationships, and drive platform-level improvements.
Role type
Staff Support Engineer (Strategic IC)
Builds
Escalation management processes, AI-assisted tooling, and operational practices for a CI/CD platform.
Domain
DevOps / CI/CD / Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cross-functional leadership, root cause analysis, distributed system architecture, business acumen, team mentoring, code review, tool development
Preferred skills
CI/CD automation, AI/ML and LLM diagnostics, container orchestration (Docker/Kubernetes), IaaS automation (AWS/GCP/Azure), microservices debugging, iOS testing
Technologies
Docker, Kubernetes, AWS, GCP, Azure, LLMs, CI/CD tools
Responsibilities
Own escalation management and drive structural corrections; Serve as senior liaison between Support, Product, Engineering, Security, and Revenue; Lead AI-assisted tool development and set team standards; Define and evolve operational practices and workflows; Mentor Support Engineers at all levels.
Seniority
Staff, strategic IC with organizational scope
