Junior Level 3 Support Analyst
Core
Resolve complex technical issues for enterprise customers using Anaplan's AI-infused scenario planning platform.
Role type
Junior Level 3 Support Analyst
Builds
Customer support solutions for Fortune 50 companies using Anaplan's platform
Domain
SaaS / Enterprise Planning / Data Analysis
Deliverable
client delivery
Required skills
data analysis, complex system troubleshooting, technical documentation, cross-functional collaboration, on-call emergency response, global coverage scheduling
Preferred skills
SaaS platform familiarity, monitoring tools (Grafana), cross-functional teamwork
Technologies
Anaplan, Grafana, Excel
Responsibilities
Investigate and diagnose complex technical issues, build deep product knowledge, collaborate with engineering and product teams, raise and track product bugs, document investigations, lead release reviews, provide 24/7 emergency support
Seniority
Junior, early-career IC