Principal Product Manager
Core
Lead strategy and execution for AI platform adoption and integrations, embedding AI capabilities into customer workflows and managing the integrations marketplace.
Role type
Principal Product Manager (AI Platform & Integrations)
Builds
AI-powered customer experiences (XBert AI Employee, NextIQ) and a third-party integrations marketplace for SMB, mid-market, and enterprise customers.
Domain
SaaS, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), AI/ML
Deliverable
product features
Required skills
Product strategy & roadmap, API & integration architecture, marketplace ecosystem management, cross-functional leadership, data-driven prioritization, customer empathy for diverse segments, AI tool proficiency (prototyping/validation)
Preferred skills
Conversational AI/agent-based systems, MCP frameworks, API-first architectures, customer experience/communications industry background, entrepreneurial product building
Technologies
XBert AI Employee, NextIQ, Claude, ChatGPT, Cursor, Codex
Responsibilities
Define roadmap for AI platform adoption; drive integration of AI tools into customer workflows; own strategy for integrations marketplace; prioritize integrations based on value/demand; create scalable integration experiences; manage integration lifecycle; collaborate with GTM/Customer Success; define success metrics; use AI tools for prototyping and discovery.
Seniority
Principal, strategic leadership & hands-on execution