Fix Term contract Customer Service
Core
First point of contact for customers in a financial services organization, handling enquiries via phone, email, and online channels to resolve issues and maintain accurate records.
Role type
Customer Service Officer
Builds
Customer experience and operational efficiency for financial services clients
Domain
Financial Services
Deliverable
client delivery
Required skills
Phone and email communication, customer issue resolution, record keeping, regulatory compliance, internal liaison, administrative processing
Preferred skills
Banking, insurance, superannuation, or lending experience
Responsibilities
Managing inbound customer enquiries, resolving customer issues, maintaining customer records, investigating requests, liaising with internal departments, processing documentation, ensuring compliance
Seniority
Individual Contributor