Senior Engineering Manager, Messaging Channels
Core
Lead a team of 8 engineers owning the messaging backbone (Flow Builder, high-volume SMS send engine, and platform infrastructure) for an AI messaging platform serving 20,000+ ecommerce brands.
Role type
Senior Engineering Manager (Platform & Infrastructure)
Builds
High-volume SMS marketing platform, Flow Builder automation product, and internal messaging infrastructure for ecommerce merchants.
Domain
Ecommerce / Martech SaaS / High-volume distributed systems
Deliverable
production ML models | product features | infrastructure
Required skills
People management, distributed systems architecture, platform engineering, incident response, technical mentorship, recruiting, operational excellence
Preferred skills
AI/ML product exposure, ecommerce platform integrations, observability (SLOs, monitoring), frontend engineering support
Technologies
Python, AWS, Go, Kafka, Postgres, MongoDB
Responsibilities
Lead team owning messaging backbone and platform infrastructure; drive reliability and cost efficiency of high-volume systems; manage internal platform contracts and prioritization; own on-call rotation and incident response; collaborate with product, AI, and compliance teams; perform performance management and recruiting; mentor engineers and establish operational processes.
Seniority
Senior, hands-on IC manager
