Merchant Security Expert with French and English
Core
Proactively address transaction-related requests and verify documents for merchants to ensure compliance with security rules, AML regulations, and internal terms.
Role type
Merchant Security Specialist (Risk & Fraud)
Builds
Secure payment acceptance for small businesses globally
Domain
FinTech / Payment Processing
Deliverable
client delivery
Required skills
French (fluent), English (fluent), risk assessment, AML compliance, document verification, decision-making, customer support
Preferred skills
organizational skills, attention to detail, patience, curiosity
Technologies
N/A
Responsibilities
Proactively address transaction-related requests from merchants while adhering to security rules and procedures; Act as the voice of the internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments; Monitor merchant behavior in compliance with AML and internal T&C rules; Utilize decision-making abilities for reviewing customer business and adjusting payment limits; Provide support to Dutch and English-speaking customers via phone, chat, or email.
Seniority
Individual Contributor