Customer Experience Specialist - Creative AI
Core
Frontline support for creators using Artlist's AI-driven creative ecosystem, guiding users from first interaction through full-scale production workflows.
Role type
Customer Experience Specialist (Creative AI)
Builds
Artlist's subscription-based platform with global licenses for video content production
Domain
Creative technology / Generative AI
Deliverable
client delivery
Required skills
Video editing, cinematography, filmmaking, client retention, generative AI tools, descriptive writing, technical troubleshooting
Preferred skills
Creative instincts, cross-functional collaboration
Responsibilities
Deliver timely and empathetic support across communication channels, guide users on AI workflows and prompting, proactively communicate user behavior and technical issues to the product team
Seniority
Mid-level, client-facing IC