Customer Service Officer
Core
Manage a designated portfolio of clients for outsourced salary packaging services, acting as the primary point of contact for enquiries and processing the salary packaging lifecycle.
Role type
Customer Service Officer (Salary Packaging)
Builds
Client accounts and salary packaging documentation for FBT-exempt organisations
Domain
Financial services / Salary packaging
Deliverable
client delivery
Required skills
customer service, account lifecycle management, data entry, Microsoft Office suite, multitasking, prioritization
Preferred skills
salary packaging or novated lease experience, high attention to detail, strong interpersonal skills
Technologies
Eziway in-house software, Microsoft suite
Responsibilities
Answer incoming calls and assist with client enquiries, process account creation and terminations, maintain accurate client records and data
Seniority
Individual Contributor
