Associate Representative, Customer Service and Support
Core
Process and manage customer orders accurately and efficiently to ensure timely, cost-effective fulfillment while collaborating with vendors and stakeholders.
Role type
Associate Representative, Customer Service and Support (Logistics/Supply Chain)
Builds
Customer order fulfillment and logistics operations
Domain
Logistics, Freight Forwarding, Supply Chain
Required skills
Order processing, stakeholder management, data analysis, report generation, process improvement, vendor coordination, regulatory compliance
Preferred skills
CargoWise, SQL, Power BI, Tableau, advanced Excel (Pivot Tables, Power Query, XLOOKUP), PowerPoint
Technologies
CargoWise, SQL, Power BI, Tableau, Microsoft Excel, Microsoft PowerPoint, MS Office
Responsibilities
Process and manage customer orders efficiently and accurately; maintain accurate records and communicate changes; address service issues and escalate complex cases; cooperate with service providers to resolve warehouse, customs, or trucking issues; generate and analyze reports to identify trends and recommend process enhancements; prepare performance metrics and data for management presentations.
Seniority
Associate, hands-on IC