ServiceNow Business Analyst
Core
Translate complex business needs into practical ServiceNow technology solutions for federal IT transformation initiatives.
Role type
ServiceNow Business Analyst
Builds
ServiceNow implementations for federal agencies
Domain
Federal Government IT / ServiceNow Platform
Required skills
ServiceNow implementation, requirements gathering, functional requirements translation, SDLC (Agile/Waterfall), stakeholder management, documentation, testing validation
Preferred skills
HRSD, SPM, CSM modules
Technologies
ServiceNow
Responsibilities
Gather and document business requirements from federal stakeholders; Translate stakeholder needs into functional requirements and development stories; Collaborate with development teams to ensure solution alignment; Support testing and validation of user stories; Prepare and maintain project documentation; Engage with senior client leadership to communicate progress and address needs.
Seniority
Mid-level, hands-on IC