Analytics Lead, Safety & Customer Care
Core
Partner with cross-functional stakeholders to identify opportunities and design solutions for improving customers' support experience by delivering actionable insights and recommendations.
Role type
Senior IC data analytics lead (customer support)
Builds
Dashboards, A/B test analyses, and strategic frameworks for the customer support platform
Domain
Ride-hailing / Customer Support
Deliverable
dashboards & analysis
Required skills
SQL, Python, statistical analysis, A/B test design, KPI definition, stakeholder management, problem-solving
Preferred skills
Advanced degree in quantitative field, experience in high-growth startup
Technologies
SQL, Python
Responsibilities
Partner with Product, Engineering, and Business Operations to achieve business goals; Develop frameworks and scalable processes to drive decision-making; Define metrics and build dashboards to track support platform health; Design and execute A/B tests to evaluate product features; Monitor KPI performance and present findings to senior leadership
Seniority
Senior, hands-on IC