Merchant Security Expert with Dutch and English
Core
Proactively address transaction-related requests and monitor merchant behavior to ensure compliance with security rules, AML regulations, and internal terms of conditions for small businesses globally.
Role type
Merchant Security Expert (Risk & Fraud)
Builds
Secure payment acceptance for small businesses across 31+ countries
Domain
FinTech / Payment Processing / Risk Management
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), risk assessment, AML compliance knowledge, document verification, decision-making for payment limits, multi-channel communication
Preferred skills
patience, curiosity, persistence, organizational skills, attention to detail
Responsibilities
Proactively address transaction-related requests from merchants while adhering to security rules and procedures; Act as the voice of the internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments; Monitor merchant behavior in compliance with AML and internal T&C rules; Utilize decision-making abilities for reviewing customer business and adjusting payment limits; Provide support to Dutch and English-speaking customers via phone, chat, or email
Seniority
Individual Contributor