Manager, Big Data Architecture – Professional Services (DWH, Data Engineering & Migrations)

## Responsibilities - Provide strategic leadership for delivering professional services engagements to high-value Databricks customers. - Shape the future big data and machine learning landscape for leading Fortune 500 organizations. - Report directly to the Senior Director, Professional Services in SEMEA. - Lead and manage the Resident Solutions Architect team, including oversight, mentorship, and career development. - Ensure customer projects are managed and delivered to target and exacting standards. - Act as an ambassador for Services and their value in the region. - Represent the organisation in steering committees and work with cross-functional teams to ensure Services support the development of the local business. - Achieve regional team targets for billable utilization, hiring, and revenue. - Partner with account executives, customer success, and field engineering leaders to guide Resident Solutions Architects to achieve success with professional services projects. - Help resolve customer concerns on strategic accounts and professional services engagements. - Analyze operational processes and escalation procedures and perform training needs assessments to identify opportunities for improving service delivery and contributing to customers. - Manage a team of Resident Solution Architects, handling escalations, mentoring team members, and building a career path for the assigned team members. ## Requirements - Proven leadership experience in managing and guiding consulting, delivery, or solution architecture teams, ensuring successful project execution and team development. - Strong technical background as a hands-on Solutions Architect, enabling effective support and mentorship of technical architects under leadership while driving strategic initiatives. - Experience driving software platform adoption in Fortune 500 organizations in markets such as Finance, Media, Retail, Telco, Energy, and Healthcare. - Implement a project schedule with experience with customer engagement. - Experience with Databricks products, Spark ecosystem, and direct competitors. - Travel is required up to 10%, more at peak times. ## Nice to Have - N/A ## Benefits - Comprehensive benefits and perks that meet the needs of all employees. - Information on specific benefits can be found in the provided link. - Commitment to diversity and inclusion, ensuring inclusive hiring practices and equal employment opportunity standards.