Store Manager - Zales - Cross County Shopping Center
Core
Lead day-to-day operations of a single jewelry store to achieve sales, profitability, and customer satisfaction goals.
Role type
Senior retail store manager
Builds
Jewelry retail store operations and customer experiences
Domain
Retail / Jewelry
Required skills
Retail sales management, team leadership and coaching, inventory control, visual merchandising, sales strategy development, customer service excellence, financial performance management, conflict resolution, operational compliance
Preferred skills
Jewelry industry experience, Diamond Council of America (DCA) certification, specialty retail background, advanced MS Office proficiency
Technologies
MS Office, POS systems, inventory management software
Responsibilities
Coach and develop store staff on operations, sales techniques, and brand representation; drive sales projections and quotas through strategic planning; ensure exceptional customer experiences and resolve issues; manage inventory, expenses, and payroll to maximize profit margins; maintain store cleanliness and brand standards; analyze competitor activities and market trends; schedule team coverage for peak and non-peak periods.
Seniority
Senior, hands-on IC